Skills development
Our English language skill training sessions have proven successful both on a national and on an international level.
MODULAR SKILLS WORKSHOPS
SKILLS WORKSHOPS
GENERAL INFORMATION
Duration: 1 day / module, 7 training hours / module
Number of participants: 8-14 persons / group
Aim of training: refresh and stabilize the already existing language skills of participants and help them to achieve success in their language related business tasks
Language level requirement: intermediate (B2)
The first workshop is compulsory for everyone while the rest may be chosen on demand.
SSC Training
GENERAL INFORMATION
Duration: 1 day / module, 7 training hours / module
Full training: 3 module=3 days
Number of participants: 8-14 persons / group
Aim of training: developing communication skills and effectiveness of SSC-workers, helping the participants to achieve confidence and be motivated in their language related tasks, putting their communication strategies into a wider and international perspective.
Language level requirement: intermediate (B2)
MAIN TOPIC AREAS
- English in Context: refreshment of grammar ♦ business vocabulary ♦ communication techniques
- Speaking in English: getting through ♦making excuses ♦ spelling over the phone ♦mobile calls ♦making and dealing with complaints ♦ tips for telephone customer care ♦ reacting to proposals
- Writing in English: how to communicate appropriately and effectively via email ♦ how to exchange information ♦ the difference between formal and informal e-mails, the proper register and style ♦ memo & reports
- Presenting in English: audience analysis ♦ credibility ♦ successful starting and ending ♦ structure♦ signposting – linking words ♦ articulation ♦ stressing ♦ pausing ♦ language techniques: chunking ♦ emphasizing ♦ softening ♦ focusing ♦ rhetorical questions ♦ machine-gunning ♦ formality ♦ tripling ♦ repetition ♦ contrasting ♦ handling of questions♦ questioning techniques
- Negotiating in English: negotiation is everywhere ♦ definition of negotiation ♦ the successful negotiator ♦ useful expressions in English ♦ case study and negotiation secrets from Richard Branson ♦ the essence of negotiations – 5 factors ♦ preparation for negotiations ♦ exploring your negotiation partner ♦ communication adapting to different personality types ♦ adopting proper strategies ♦ playing your cards right ♦ practical tips for negotiations ♦ avoiding pitfalls ♦ achieving win-win situations
- Cross Cultural Aspects Of Business Communication: foundations of successful communication ♦ increasing interpersonal competence ♦ being sensitive to verbal and non-verbal communication ♦ sympathy, attitude and motivation ♦ “is the customer always right?” ♦ problem-solving and possible solutions
- Dealing With Customer: culture makes a difference ♦ building relationships internationally ♦ socializing in English ♦the global dimension ♦brand image and culture ♦group cultures ♦ communication styles ♦ dos and don’ts
MAIN TOPIC AREAS
- Language of phone calls vs e-mails: communication between companies and customers ♦ business email ♦ making phone calls ♦ communication techniques
- Effective and extensive communication: multifunctional you ♦ taking control ♦ know yourself ♦ ways we communicate ♦ dealing with difficult people
- Cross cultural aspects of business: how communication works ♦ language matters ♦ cultural barriers ♦ communication style ♦ problem-solving and possible solutions
Background
Key to quality: international trainers and references, MSZ EN ISO 9001:2009, European Language Label.