ENGLISH FOR INFORMATION TECHNOLOGY

FEJLESSZE MUNKATÁRSAI ANGOLJÁT A VOXYVAL!

ÍZELÍTŐ A TEMATIKÁBÓL

A Voxy IT témakörei nem csak kollégái nyelvtudását fejlesztik, hanem a kommunikációs készségeiket is. Ezen a tanfolyamon áttekintést kap az iparági legjobb gyakorlatokról, valamint valós példákat láthat az IT helpdeskről és az egyes csatornákon, többek között telefonon, e-mailben, élő chaten és a közösségi médiában nyújtott támogatásról.

Az English for IT Helpdesk and Support kurzus végére kollégái megtanulnak:

hatékonyan kommunikálni az ügyfelekkel és a műszaki problémákat elhárítani,
alkalmazni a helpdesk és az IT-támogatás legjobb gyakorlatait,
megérteni, elmagyarázni és megoldani technikai problémákat.

IT AND HELPDESK OVERVIEW & BEST PRACTICES

What Is Technical Support?
What Do IT Departments Do?
Hardware vs. Software
Cybersecurity Takeaway: Beware, Anyone Can Be Hacked
What Are Software Bugs?
Software Bug Extermination Project Details
Typical Day for a Customer Service Representative
Job Posting: IT Help Desk Technician
I Do Quality Assurance for Customer Service
Explaining the Role of a Senior Customer Adviser
Describing the Job of an IT Manager
Giving Advice on Developing Customer Relationships
Customer Service Tips
Ten Ways to Provide Great Customer Service
Measuring Support Center Quality
Reviewing Tech Support Statistics
The E-Ticket Handling Process
What to Do If You Can’t Resolve a Ticket
How to Create a New Ticket
How to Resolve a Ticket

IT SUPPORT VIA EMAIL, CHAT, AND SOCIAL MEDIA

Written Communication in IT Services
Email: Summary of IT Troubleshooting Steps
Email: Internet Problems at the Office
Email: New IT Support Service
Email: Office WiFi Not Working
Email: Hard Drive Almost Full
Email: Your Printer Is Not Connected
Email: Notification of a Closed Ticket
Email: Customer Support for Enrollment
Email: Account Information
Email: Computer Safety Announcement
Email: Notification of Attempt to Sign In
Live Chat: Video Support
Live Chat: Asking About an Erased Operating System
Live Chat: Issues With a Laptop Fan
Live Chat: Troubleshooting a Cursor Issue
Social Media Post: I Can’t Log Into My Account
Social Media Post: Asking About a Faulty Headphone Adapter
Social Media Post: Troubleshooting a Phone
Social Media Post: Asking a Question About Tablet Memory

IT SUPPORT VIA TELEPHONE

Verbal Communication in IT Services
Telephone: Placing a Call on Hold
Calling a Coworker for Help
Calling IT About a Broken Computer
Describing a Problem With the Modem
Telephone: Scheduling an Appointment With a Technician
Telephone: Gathering Information About a Technical Problem
Telephone: Summarizing Troubleshooting Steps
Telephone: Streaming Service Help
Telephone: Apologizing for a Bad Experience
Telephone: Handling a Customer Complaint
Telephone: Getting Remote Access to a Computer
Telephone: Putting a Phone in Recovery Mode
Telephone: Checking If an Application Is up to Date
Telephone: Calling About Using Windows 8 on a MacBook
Telephone: Describing a New Feature on an Update
Voicemail: Complaint About a Keyboard
Voicemail: Broken Computer Screen
Voicemail: Can I Disable a Bluetooth Popup?
Telephone: Talking About a Ransomware Attack

TECHNICAL TROUBLESHOOTING

Asking for Help With Technology
Glenn Asks for IT Help
Chris Asks for IT Help
Three Easy Tips for Protecting Your Passwords
Master These Privacy Tips for Your Facebook Account
How to Join a Meeting on BlueJeans
TroubleShooting Tips for Joining a Meeting on BlueJeans
Technical Issues Checklist
Troubleshooting: Restarting Your Router
How to Fix a Frozen iPad
How to Screen Share
How to Lock iPad Screen Orientation
How to Upload Pictures and Videos to Google Drive from iPad or iPhone
What to Do If You Lose Your Smartphone
Your iPhone Is Watching You
How to Use Voice Record Pro
Apple Updates
Connect Bluetooth Devices
Unboxing the iPhone 7: Spotting the Differences
Looking Inside the iPhone 7

MEETINGS & CONFERENCING

6 Steps to Running the Perfect 30-Minute Meeting
How To Make Yourself Heard in Meetings
Setting Up a Conference Call
Video Conference Troubleshooting
Conference Call Guidelines
Email: Meeting Agenda for Conference Call
Email: Sales Team’s Performance Meeting Agenda
Email: Company Meeting Rules
Outlining an Employee Handbook Meeting
Introductions in a Meeting
Recruiting Meeting
Announcing a Business Win
Staffing Update in Meeting
Announcing a New Acquisition
Setting Goals and KPIs
Taking Questions in a Meeting
Outlining Next Steps After a Meeting
Ending a Meeting
Internal Notes from a Client Meeting
Notes from Team Meeting

PRESENTATIONS

Calm Your Fear of Public Speaking for Better Presentations
How to Do a TED-Style Talk
Large and Small Audiences – Presentation and Speech Tips
How to Create Impact at the Start of Your Speech
Introduction to a Sales Segmentation Presentation
I’m a Communications Manager
Giving a Presentation Overview
Presentation: Hyperlocal Journalism
Making a New Product Presentation Introduction
Q4 All-Hands Presentation Kick Off
Before We Start…
Sales Presentation
StrengthsFinder Test Presentation
Lecture: Guerrilla Marketing
Lecture: Business Growth Strategies
Q4 Goals Presentation
Answering Questions After a Presentation
How to Finish Your Presentation or Speech
Closing a Presentation on Energy Efficiency
Ending a Presentation

ISMERJE MEG A VOXYT! FOGLALJON IDŐPONTOT EGY BEMUTATÓ PREZENTÁCIÓRA!

Beállítandó időzóna: GMT+01:00: Budapest.

Foglalás bekerül az Outlook naptárjába. Amennyiben a foglalás nem tartalmaz MS Teams linket, azt pótolni fogjuk egy frissítéssel.

Amennyiben a rendszer robotnak érzékeli és nem engedi elküldeni a foglalást, kérjük, próbáljon meg másik böngészőből foglalni.

***

Ha a foglalható időpontoktól eltérő időpontot szeretne, keressen bennünket a voxy@m-prospect.hu címen.

Appointment Scheduling

Együtt az üzleti sikerekért!

ENGLISH FOR INFORMATION TECHNOLOGY

FEJLESSZE MUNKATÁRSAI ANGOLJÁT A VOXYVAL!

ÍZELÍTŐ A TEMATIKÁBÓL

ISMERJE MEG A VOXYT! FOGLALJON IDŐPONTOT EGY BEMUTATÓ PREZENTÁCIÓRA!

Együtt az üzleti sikerekért!

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