NEGOTIATION SKILLS
Recommended duration: 2 days, 15 contact hours / course
Number of participants: 8-14 participants / group
Language level requirement: upper-intermediate (B2+)
Strategic Purpose: This workshop provides you with a Principled Negotiation Model to help you become a fully prepared negotiator, reaching business agreements that are satisfying to both parties.
Business Outcome (How You Will Benefit)
When you apply the knowledge and skills you learn in this workshop, you can expect business results that include:
- negotiating with confidence based on proven negotiation strategies and tools
- heightening your negotiation skills through activities and exercises
- identifying the most effective negotiating principles and putting them into practice
- understanding your negotiation counterparts, while meeting your own interest and needs
- exploring confrontational and collaborative techniques while maintaining good relations over time
Learning Objectives (What You Will Learn)
This workshop will provide you with the knowledge and skills to:
- understand and apply the elements of the principled negotiation approach
- identify and work with positions, interests and needs
- prepare for any negotiation using a structured, comprehensive framework
- create a ‘win-win’ by finding agreements that are acceptable and viable
- make the most of effective listening to maximize value
- pick up messages, both verbal and non-verbal
- choose amongst communication styles to optimize the outcome
- explore conflict resolution modes and how to use them
- prepare for cultural differences and factor them into the negotiation
- deal with being told ‘No’ and how to say a positive ‘No’
- recognize psychological negotiation tactics, and apply if appropriate