Communication matters

Recommended duration: 2 days, 15 contact hours / course

Number of participants: 8-16 participants/ group

Language level requirement: upper-intermediate (B2+)

Strategic Purpose: Communication is the lifeblood of your business organisation. Communicating effectively requires ongoing attention – doing it well and doing it better is intentional. This workshop provides a space for you to explore strategies and models, share ideas, personal experiences and challenges, and practice with your peers. Together we will target two typical situations where communication can be a game maker or breaker, namely dealing with change, and optimising team and group performance.

Business Outcomes (How you will benefit):

Applying what you learn in this workshop will enhance your communication skills, thereby

• feeding into positive working relationships based on trust;
• reducing misunderstandings and the resultant confusion and discord;
• encouraging engagement and commitment;
• helping to identify implicit bias;
• facilitating transition through change; and
• enabling better team and group dynamics.

Learning Objectives (What you will learn):

This workshop will provide you with the knowledge and skills to:

• illuminate an issue or a relationship from a variety of perspectives without conflict;
• create messages appropriate to the audience, purpose and context;
• identify your own preferred communication style and adjust to other styles
• conduct constructive conversations to achieve your purposes;
• identify the sources of resistance to change and strategies to facilitate transition;
• leverage listening to foster mutual understanding, build trust and influence outcomes.